Privacy Policy

1. Who we are

Reclaim POS is a restaurant point-of-sale and kitchen display system operated from Queensland, Australia. The Service is provided to venues (restaurants, bars, hotels and similar businesses) and their authorised staff.

Contact us about privacy at hello@reclaim-pos.com.

2. What we collect

Account data: venue name, billing email, contact email, subscription status and payment method handled by Stripe.

Staff data: name, email, role, PIN, roster shifts, time-clock entries and wage rates entered by the venue.

Operational data: menus, products, inventory, orders, payments, table plans, reservations, guest notes, allergies and hotel room charges.

Guest data: name, phone, email, dietary requirements and booking history supplied by the guest or entered by staff.

Technical data: device type, browser, IP address and error logs used for security and support.

3. How we use data

We process data only to provide, secure and improve the Service. This includes displaying orders to kitchen stations, calculating wages, sending booking confirmations, processing payments and generating reports for the venue.

We do not sell personal data. We do not use venue or guest data for advertising outside the Service.

4. Who can see the data

Venue data is isolated by property. Staff members can only access the venue or venues they are explicitly invited to. Managers and admins can invite or remove staff and manage settings.

Guests can only see their own booking or order information through public links. Hotel PMS integrations share only the charges and room identifiers needed to post to a guest folio.

We and our subprocessors (hosting, payment and email providers) access data only as needed to run the Service and under written data-processing terms.

5. Data retention and deletion

We keep data while the venue account is active. If a subscription lapses, data is retained so service can resume on renewal.

Account closure requests enter a 30-day grace period, after which venue data is permanently deleted. Some billing records may be retained longer where required for tax or legal obligations.

6. Security

We use row-level access controls, encrypted connections, role-based permissions and audit logging. Staff authenticate with email or manager-issued PINs. Managers should revoke access promptly when staff leave.

7. Your rights

Venue owners can export or delete most data from the manager dashboard. Individuals may contact us to access, correct or delete personal data we hold about them. We will respond within a reasonable time and may need to verify identity or authority.

8. Cookies and tracking

We use essential cookies for authentication and session management. We do not use third-party advertising or analytics cookies.

9. Changes

We may update this policy as the Service changes. Material changes will be posted here and, where significant, notified by email or in-app.

10. Contact

For privacy questions or data requests, email hello@reclaim-pos.com.