Terms of Service

1. Agreement

These terms govern your use of Reclaim POS (the “Service”), operated from Queensland, Australia. By creating an account or using the Service you agree to them. If you are agreeing on behalf of a venue or company, you confirm you have authority to do so.

2. Accounts and staff access

You are responsible for the accuracy of your property details, for the staff accounts and PINs you issue, and for all activity that occurs under them. Keep manager PINs and admin credentials confidential and revoke access promptly when staff leave.

3. Free trial and subscriptions

New properties may start a 7-day free trial with no card required. After the trial, continued access requires an active subscription billed monthly in advance per property. Fees are stated at checkout and are exclusive of any applicable taxes unless shown otherwise.

If a subscription lapses, your data remains intact but the Service may become read-only until billing is restored.

4. Cancellation and account closure

You can cancel at any time from the billing area. Cancellation takes effect at the end of the current billing period and fees already paid are not refunded except where required by law. Account closure requests enter a 30-day grace period, after which venue data is permanently deleted.

5. Payments and third-party services

Card payments, web orders and hotel room charges are processed through third parties such as Stripe and your property management system. Their terms apply to those transactions. Reclaim POS is not the merchant of record for your guest sales and is not responsible for chargebacks, surcharges you configure, or amounts posted to guest folios.

6. Your data

You retain ownership of the menu, order, guest, roster and sales data you enter. You grant us the limited right to host and process it in order to provide the Service. You are responsible for having a lawful basis to collect guest information and for the accuracy of allergen and dietary details shown to guests and staff.

7. Acceptable use

Do not attempt to access other properties’ data, probe or disrupt the Service, resell access without written permission, or use the Service unlawfully. We may suspend accounts that put the platform or other customers at risk.

8. Availability and support

We aim for continuous availability but do not guarantee uninterrupted service. Maintenance, third-party outages and connectivity problems at your venue may interrupt access. Keep an offline fallback for critical service periods.

9. Liability

To the maximum extent permitted by law, our total liability for any claim relating to the Service is limited to the subscription fees you paid in the three months before the claim. Nothing in these terms excludes rights you have under the Australian Consumer Law that cannot lawfully be excluded.

10. Changes

We may update these terms as the Service evolves. Material changes will be notified by email or in-app before they take effect. Continued use after that date means you accept the updated terms.

11. Contact

Questions about these terms can be sent to hello@reclaim-pos.com.